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Support FAQ
If your answers are not here or on the Client set up Page.
please contact us Via the Contact Button Above.
I've set up my PayPal subscription and I wasn't taken to
the hosting form?
Go to http://www.guide4hosting.co.uk/hosting
form.htm
Control Panel
Where
do I access my control panel?
http://yourdomain.com:2082
or http://74.53.88.242:2082
When
I try to login, it says there is another session with this name, even though no
one else is logged in
This
is because instead of clicking "LOG OUT," you closed the browser. You
must wait 10 minutes for the session to timeout.
When
are my Webalizer stats updated
every
day?
How
is an authorized SSL certificate installed on a domain?
SSL
Certificates can only be installed on IP Based hosting accounts.
These directions assume that you have received your certificate from a
Certificate Signing Authority.
1) From inside PSA, choose the domain in which you are installing the SSL
certificate.
2) Access the domain's SSL section by clicking on the 'certificate' button. (If
the 'certificate' button is grayed-out, this means the domain is set up for
name-based hosting. If you want a domain to utilize all of the SSL capabilities
available, that domain must be configured for IP-based hosting.)
3) When a CSR (certificate signing request) is generated there are two different
text sections, the RSA Private Key and the Certificate Request. When installing
an authorized certificate, the RSA Private Key text needs to precede the
authorized certificate text.
Example:
-----BEGIN RSA PRIVATE KEY-----[[ECRYPTED BLOCK OF TEXT]]-----END RSA PRIVATE
KEY----------BEGIN CERTIFICATE-----[[ECRYPTED BLOCK OF TEXT]]-----END
CERTIFICATE-----
4) Paste the Private Key with the Certificate text into the 'Enter Certificate
Text:' text box and press the 'Send Text' button. There should be a prompt that
reads "Certificate Successfully Installed".
How
do I create a sub domain?
Sub
domains are created in the same way regular domains are created.
DNS
What
are guide4hosting's primary and secondary name servers?
74.53.88.242
ns1.guide4hosting.co.uk
74.53.88.243
ns2.guide4hosting.co.uk
How long does
it take DNS to propagate throughout the Internet?
Anywhere between
12 to 48 hours, depending on the frequency that your ISP updates its DNS tables.
Can we view
our site without waiting for DNS to propagate?
No, you cannot.
You should be able to see your site within 24 hours. Meanwhile you may use IP to
upload your files, as well as configure settings for your domain.
FTP/Uploading
Where
do I upload my files?
You
can login to your FTP using ftp.yourdomain.com
or 74.53.88.242 ( nothing else )
I
was able to login through FTP but I get access denied when trying to upload any
content?
Make
sure that you are within the httpdocs, httpsdocs, or cgi-bin directories. It is
not possible to place files into the domain's root directory.
I
can't upload into the error_docs folder, what's wrong?
The
file uploaded to the error_docs folder must be named either bad_request.html,
forbidden.html, internal_server_error.html, or not_found.html.
Front Page extensions
How
do I use the FrontPage extensions?
Once
enabled FrontPage extensions can be used right away. When publishing or opening
web make sure that the entire url is used.
Example:
http://www.yourdomain.com
Note: the www must be added.
Is
it possible to access a domain through FrontPage by using the IP address?
No,
this is not possible.
Can
FrontPage extensions be access through ssl?
FrontPage
extensions are only installed in the httpdocs directory.
E mail
How
do I setup my e-mail software?
To
setup an email account with a program such as Outlook or Eudora:
Choose Tools: Accounts: Add - Mail, and follow the on-screen instructions. When
asked, please specify
POP3 server (incoming mail): mail.yourdomain.com
SMTP Server (outgoing mail): mail.yourdomain.com
Ensure to use "My outgoing mail server requires authorization" and
"Use settings as my incoming mail server" under Settings.
Can
I check my email when I am away from home/work?
Yes Go To http://webmail.yourdomain.com
What
are the addresses of my incoming and outgoing mail servers?
Incoming mail.yourdomain.com
Outgoing
mail.yourdomain.com
I
receive an error when I send email. Why?
Be
sure that "My outgoing mail server requires authorization" and
"Use settings as my incoming mail server" are checked under Settings.
What
does the mailbox quota mean?
The
mailbox quota simply implies the maximum space each email account can use up.
Inbox space can be accumulated from two places:
1) Undownloaded emails residing on the server waiting to be downloaded by you
via an email client such as Outlook Express.
2) Emails stored as webmail on the server.
If you exceed your mail quota, your inbox will no longer be able to accept mail.
Instructions
on using Outlook Express
CGI / Perl
What
is the server path to Perl?
/usr/bin/perl
What
is the server path to Sendmail?
/usr/sbin/sendmail
Where
do I upload my CGI scripts?
CGI
scripts will work in CGI-BIN, HTTPDOCS, or HTTPSDOCS.
However we suggest you use the cgi-bin
What
happens if I create a cgi-bin in httpdocs?
One
or the other cgi-bin folders will block the other folder, so one will
work and one will not.
What
is the server path to my files?
/usr/local/psa/home/vhosts/yourdomain.com/httpdocs
Certain
.pl script are not working like they should be. Once changed to a .cgi it works
fine. How do I get this script to work properly?
Most
likely the script cannot be proccessed by mod_perl. Disable mod_perl in the
domain's 'Physical Hosting' section in the PSA interface by unchecking the 'perl'
checkbox and press the 'update' button. Then try the script.
I
have added SSI tags to my pages but the SSI won't display?
Whenever
using SSI on an html page, always save your html document as .shtml. Otherwise,
the SSI tags will be left as html comments. The .shtml extension is used so the
web server will not parse all of your web files for SSI tags. That saves the
server a credible amount of work to do.
PHP / MySQL
How
can I access MySQL?
Users
can access mysql by using phpmyadmin while logged into the PSA interface.
After selecting the domain click 'databases' -> 'phpmyadmin'.
Users
can access mysql by using phpmyadmin while logged into the PSA interface.
After selecting the domain click 'databases' -> 'phpmyadmin'.
ASP : Apache
My
ASP scripts are not working. What's wrong?
We
use Apache::ASP which can only process ASP scripts written in PERL, therefore if
you use vbscript to write your ASP scripts, they will not work.
Visit http://www.apache-asp.org/ for more information.
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